The Robot in the Room: Does Work have a Future?

Many of us have been following a variety of press comment on the useful Pew report on the attitudes of “experts” to the Big Question: Will robotics destroy more jobs than it creates? Since the “experts” were split almost exactly down the middle, expertise in this and related fields would seem to provide no clear wisdom on the fundamental question. And that question of course goes way, way beyond there being a net deficit of job creation. If robotics does not result in a whole slew of new jobs, and jobs that can be done by the kind of people who are around, it is likely to destroy much of the employment economy.

There are many reasons why we should see this as an uprecedented situation, at root because in robotics we are creating not adjunct tools to facilitate human productivity but a fresh species of worker.

What is clear is this: From a risk perspective, the implications of one half of the experts being correct are cataclysmic, and should be preoccupying policymakers night and day. But they aren’t.

I raised some hard questions on this theme in my recent TEDx talk in Brazil. And I plan to keep coming back to them.

http://www.pewinternet.org/2014/08/06/future-of-jobs/

Why Twitter’s IPO is looking ridiculous as well as sad

Twitter 6x6

Twitter 6×6 (Photo credit: Steve Woolf)

It’s hardly news that women don’t dominate technology companies, or indeed most companies, or governments (though the news that Rwanda‘s parliament now has 64% women members is fascinating; I wonder who will be the next president . . .). Point is: While denizens of the C Suite and Board members need to have a really smart grasp of the business, to use the old not-many-women-are-engineers defense against women high-level appointments is becoming absurd. Here, the New York Times points out that now Twitter is in process of going public, the public knows it is yet another men’s group. The board is entirely male (and, ahem, white). One woman, a new hire, Vijaya Gadde, is to be found in the executive office (she’s General Counsel).

This is ridiculous to my mind not become it isn’t “fair” (I have consistently argued that the equity case for appointing women to top jobs is both unreasonable and dumb), but because value will not be realized in this fast, fast-shifting economy without widely diverse expert perspectives at both C-Suite and director level. This is not simply an argument for women or other “diverse” groups. It’s a value-driven case for diverse thinking, including the seriously contrarian.

We have already noted that the IPO is also sad. Sad, because at some point a major social company will wake up to the fact that the logic is for social companies to be social in their governance. We need smart thinking on governance as well as technology, and smart mechanisms that will reward founders and other early risk-takers without locking up the results of their efforts with Big Oil governance. (See Facebook‘s share system, which together with its board membership and the role of its founder locates it clearly on the Carnegie/Murdoch side of history; and Twitter’s plan for a classified board. Sigh.)

We’re waiting for the tedious old-economy governance and financing approaches of these smart, C21 companies to find alignment. It has yet to happen.

http://nigelcameron.wordpress.com/2012/04/15/we-need-to-talk-about-twitter-reciprocal-knowledge-engine-plus/

https://futureofbiz.org/2012/12/11/please-may-we-have-a-social-social-network/

Curtain Is Rising on a Tech Premiere With as Usual a Mostly Male Cast – NYTimes.com.

The Tragedy of Twitter’s IPO

English: Graph of social media activities

Credit: Wikipedia

There is something quite new about social media, and it is not that it’s providing on a huge scale (of hundreds of millions) volunteer contributors of “content” that in weird and wonderful ways deliver huge sums (of billions) to those lucky entrepreneurs whose projects made it big. Well, OK, it is partly that. But if that is how we are looking at the #socmed phenomenon, we give evidence of something between severe myopeia and locked-in syndrome.

Twitter faces a double problem here. First, because of the tendency to group “social media” together (Pinterest and Twitter have about as much in common as the Stock Exchange and a town hall meeting – oh yes, people, large public rooms, engagement). From one angle it is one of the Big Four, with Facebook, LinkedIn, and YouTube. But that is the least interesting angle.

Second, because the world of media properties sees social media as just another one, disruptive in its own way, vacuuming up global advertising dollars and offering new channels for content acquisition and delivery, but essentially same old, same old.

These fallacies – for fallacies they are – are shared by many in the C Suites of the aforementioned companies, which may seem odd. But consider: Facebook, the social media property of social media properties, is is run with all the social sensitivity and engagement of Big Oil, or Big Banking. Or, interestingly, the Murdoch news empire (whatever its latest name is). Look at Facebook’s share structure/governance, and at its engagement with its user base (remember the shananigans over voting for changes? o my goodness). It is one of the least “social” companies on the planet.

Point is: There is something profound and new about “social,” but it is as subtle as it is profound, and it has left many of the engineer-innovators who gave us these behemoths as high and dry as that big majority of Fortune 500 C Suite execs who neither understand nor even use it. The point is substantive and cautionary. I do believe social is revolutionary, for business as well as for government. But these are early days, and it’s not easy to demonstrate.

What I was hoping for from the big social innovators was that they would buy deeply into the culture they were helping create. If that had happened, instead of tedious IPOs exposing these complex ecosystems to traditional market forces, we would see the development of innovative models for governance and financing. Sure, let the entrepreneurs be rewarded, and let revenue models emerge for their creations. But within structures of shared governance, whether within traditional non-profit models (a la Wikipedia, and four cheers for the great Jimmy Wales), or mutualization (users are the stockholders), or something smart we have yet to devise. These subtle products of the new economy are simply treated, when the time comes, as old economy entities. Social media cry out to be handled as our supreme social enterprise companies.

As for Twitter itself, on which  have written many times – while it has many uses (and I don’t mind if you want to follow Bieber’s publicist or your favorite brand’s marketing department, really I don’t), at its innovative heart it has developed what I’ve called a “Reciprocal Knowledge Engine” – a core mechanism for handling the explosion of knowledge, at the same time as opening up knowledge networks for much wider participation, to the massive benefit of all concerned. I trust this will survive the handing over of this precious thing to the more rudimentary end of the marketplace.

Twitter Files For IPO – Confidentially – Forbes.

Twitter: The Reciprocal Knowledge Engine

Facebook as the unsocial social network

The #MOOC Thing

I’m simply bemused. Not only are MOOCs crouching in the wings, threatening to destroy the mass-university system we have spent a century building as the capstone of our education systems. But key leaders within that system are embarking on behavior as hazardous as it comes. While entirely failing to see what lies in their future (the laying waste of all they know) they are engaged in speeding the process. It is not exactly the deer transfixed in the headlights. It is the deer rushing toward the car.

Let’s be clear. There is absolutely nothing that the massed ranks of higher educators can do to prevent what is afoot. But what they should be doing is thinking and acting strategically to engage the entire re-making of the universe of post-secondary education. Instead they are dallying, toying with it, offering sample MOOC-type courses. As if the global flood could be forestalled by the digging of ponds.

Here’s some very interesting data from one university that has been experimenting, neatly summarized by someone who has been carefully tracking the discussion.

And by the way: I am by no means uncritical of the likely impacts of MOOCs on higher ed, though they will lead to huge benefits for those who would otherwise get none of it – among other things. But the economics of AI-delivered education are unstoppable and global. The combination of ridiculous inflation in the cost of U.S. colleges, and the move of the UK to a fee-based system, will ensure their swift triumph in the Anglo-American world.

While I am at it – as I have asked before – when does USAID or some similar agency (or the Gates Foundation?) launch a full free undergraduate degree program – initially for Africa and other parts of the world? Of course, the moment it does the market for over-priced U.S. degrees will collapse.

Um, innovation is afoot . . . .And guess what, it’s disruptive. Hugely so.

 

Donald Clark Plan B: Report on 6 MOOCs turns up 10 surprises.

Five Rules as Facebook Goes Down; and what next?

Image representing MySpace as depicted in Crun...

Image via CrunchBase

We’ve now had a number of these stories. Is Facebook really on the verge of becoming MySpace? It seems absurd on the face of it, as global numbers keep climbing and any company which can recruit over 1 billion users is in an enormously powerful market position. On the other hand, when numbers plateau or drop slightly – as these latest stats drawn from more than one reliable source suggest – it’s a handy reminder that not even Mark Zuckerberg’s clever creation lies beyond the effect of market forces. And, very specifically, beyond the logic of disruptive innovation.

Five observations, nay, emerging rules.

1.Whether seen as a bubble or not – the current crisis in the U.S. Postal Service offers a slow-motion parallel – Facebook is not forever. It is not “different this time.” True, some companies stick around for many years (though a comparison of top listed companies decade-by-decade is a revealing and sobering exercise). And we do need to face a special factor that I have suggested on more than one previous occasion: that the extent to which a company’s core technology and/or business model is digitally derived, that company will “age” faster. A disruption variable, perhaps. Think Built to Last – and add an accelerant.

2.Of course, Facebook’s very dominance has set it up as a target. Around the time of the IPO, I recall observing that the various global governance authorities in telecommunications, and indeed back of them the governments themselves, are unlikely to sit back while a single American company, controlled Murdoch-like and more by one individual, develops an essential monopoly of a major slice of global communications. Meanwhile, we have begun to see the slow growth of interoperability, which seems to me to ensure the doom of economic profit in social media – at least in so far as the business model depends on “social.”

3.While the lock-in impact which is the obverse of the network effect remains powerful –at least, sans more comprehensive interoperability – the entry of very large numbers of users into a multiplicity of platforms has begun to chip away substantially in this advantage which Facebook the first-mover monopolist has built. So, I was just chatting with my daughter in Google chat. She actually thought she was using Facebook. Whatever.

4.I have argued repeatedly that it is a thoroughly bad thing for Facebook and other social media to have chosen the IPO route instead of seeking innovative governance and financing models which would preserve the integrity of their alignment with their users and with their proclaimed social goals. Market pressures, and – as in this case – the increasingly intrusive and sometimes offensive presence of advertising, now interposed with messages from friends as well as making up that margin down the right-hand side, are substantially altering the Facebook experience.

5.It is of course the case as Facebook and others will argue that Western and some other markets have matured, which is a proper explanation for numbers in a report such as this. This raises various questions. One is whether “maturing” explains the drop in minutes of exposure to the site on the part of those who continue to use it. That is, does maturing mean that our interest has matured and is now declining (that is, we are getting bored)? For other, the success in China of alternative social media in the context in which many Western companies are blocked suggests that network effects are still largely confined to homogeneous language/cultural/social groups.

———————————————————————————

The bubble, at least, is contorting. We may feel for the people at HQ who live under market pressures to grow and grow and grow at a time when, that a remarkably, they have grown and come close to saturating the markets most accessible to them and in which there is a strong cultural match.

Next up?

Meanwhile, some of us expect before very long there to be the kind of services Facebook offers available either for a modest subscription or free of charge from entities designed on open principles for global interoperability, using innovative finance/governance models in which users have ownership, which will replace the flailing US Post Office and much else from the old economy with organizations that do not look as if they were built and governed by the high-tech grandchildren of Rockefeller, Vanderbilt, and Chase.

https://futureofbiz.org/2013/01/15/state-of-social-a-report-card-for-2013/

 

Numbers don’t lie: The Facebook bubble may finally burst | Digital Trends.

Pistols at dawn: Om challenges Zuck – and looks ahead

Image representing Om Malik as depicted in Cru...

Image via CrunchBase

In a strong and curious post, Om Malik takes Mark Zuckerberg to task for his FWD.us push for immigration reform – while many of the titans of Silicon Valley have gaily signed on. The Zuck manifesto is here: http://www.fwd.us/immigration_reform.

It’s hard to argue with the initiative itself, and that is not quite what Om is doing. He’s raising the questions that in polite tech society one is not supposed to raise, about the fate of flyover country in post-industrial decline, and the naked power of those who control the new economy. How’s this for a contrarian claim: “Sorry Mark, but in the age of data, Facebook is Standard Oil and you are Rockefeller. ”  And as Om notes, there are plenty who work for these new knowledge companies who do not get invited to the parties and given free iPhones. What about them?

It’s a plea for comprehensive engagement in the social-political implications of the knowledge revolution. But, of course, as we have noted, that is not how Washington works, where comprehensive and integrative and long-term get no votes. To the extent that the Valley’s efforts to win attention in Washington have had success, they have fit neatly into its approach (with the single, glaring exception of the SOPA revolt; and even that was a fit since Washington knows about take-downs, novel though the methods involved were). Whether the disruptive emerging industries will be prepared to engage with the policy community to address the vast impacts of their disruption poses an interesting question, at a time when neither one nor the other seems interested. If Om Malik is interested, we should all be.

Oh yes, here’s my take on the Washington/Valley divide.

https://futureofbiz.org/ebooks-blogs/the-valleydc-divide/

 

Why I have issues with Mark Zuckerberg’s FWD.us — Tech News and Analysis.

Old Wineskins, New Wine, and Bottling up Value in Technology

John Hagel

John Hagel (Photo credit: superde1uxe)

In a brief and penetrating post, John Hagel and John Seely Brown focus the question best set up (though not by them) in the Biblical metaphor of wine and wineskins. Our institutions are the old wineskins. The new wine of disruptive technological innovation is being steadily poured into them. Its value is increasingly failing to be realized. In Hagel/Brownspeak:

we are reaching a tipping point of this exponential growth, and it is unclear how the cumulative effects of technology will reshape our economy, political systems, and collective future. One thing is clear: in the hands of existing institutions—firms, schools, non-profits, civic institutions and governments—this awesome technology will achieve only a fraction of its potential.

What is especially striking to me is that those companies and business models most closely correlated with the digital/Moore’s Law explosion are proving highly resistant to evolutionary development of their systems, assumptions, and corporate culture. Worse, some are clearly throwbacks. And there may be a principle here to be noted: That when disruptive technology drives value the companies involved will hunker down and defy any cultural alignment with the innovative principle.

I’ve written about this several times, both in  respect of Facebook’s Murdoch-style corporate governance, and the general failure of social media businesses to do anything other than follow the tired IPO route. We need congruent innovation of financing and governance models to enable these powerfully disruptive, tech-driven businesses to deliver value. Yet not only have they old-style approaches to governance, they are among the least “social” businesses on the planet. This huge disconnect has been noted far too little.

Hagel and Seely Brown are making a wider argument, but this seems to me as dramatic an example as one could find. New wine flows, and the search is on for antiquarian wineskins.

Something’s gonna give – suddenly, and with the dramatic impact that will leave the leaders of our current top social/search brands stammering with surprise. My money is on the emergence of socially-aligned governance models based on some version of mutualization and giving users ownership.

We need a social social network:

https://futureofbiz.org/2012/12/11/please-may-we-have-a-social-social-network/

https://futureofbiz.org/2012/11/21/unsocial-networks/

Hagel and Seely Brown:

http://techonomy.com/2013/03/whats-next-in-the-techonomy/

Related articles

Of Time and Management – and Women

DAVOS/SWITZERLAND, 28JAN11 - Sheryl Sandberg, ...

Sheryl Sandberg at the World Economic Forum (Wikipedia)

As the “Can we have it all?” discussion moves on to “Lean in,” Yahoo recalls its homeworkers, Europe stresses over board quotas, and – just today – Mary Louise Kelly, NPR’s former Pentagon correspondent (and fellow alum of Emmanuel College, Cambridge) tells why she chose to lean out . . .; my question is, what’s the question?

That is to say, when an issue proves intractable, it is generally the case that the question’s wrong, or if not wrong that it’s not the best one to be asking. Re-frame the question and the logs unjam. (Note to self: my new website re-framing.com needs to be activated.)

As to the issue of women’s gaining top roles in management and government, I am a medium-term optimist. Indeed, I am not sure if optimism is the word. I anticipate a tectonic shift, in which women come to dominate the ranks of senior managers and leaders in something of a mirror image of the patriarchy of the 1950s. Seems to me that huge shifts in our society and the innovative nature of our businesses will rapidly bring to the fore managers and leaders with high capacities to engage change and to bridge ideas and people. While there are men who excel at both (and, no doubt, women who do not), it’s obvious that of the current crop of males and females one of these human halves wins hands down. I am not here today to account or philosophize. Merely to note.

That having been said, how to get there – and catalyze the process? In a helpful WSJ column, start-up CEO Jody Greenstone Miller seeks to re-frame the discussion. It is not, she claims, that women lack the drive to “lean in” – it is that they do not like the assumptions of the 24-hour executive culture in which “60-plus hours a week” is the norm into which they are being asked to lean. How organizations break down tasks, how they assess their people, how they rate quality over against quantity – these are not (my phrase) laws of nature; they are assumptions of corporate leaders and the cultures they help shape.

In fact, one of the many ironies of the digital revolution to date has been the degree to which communications capacities have been vastly improved and, at the same time, led to the very opposite of better control over time, distance, and availability. The deep naivety that leads so many grown persons to grasp their smartphones and interrupt family dinners, dates, business social occasions, driving – and no doubt showers and yardwork – as if this is somehow a superior way of living and working is risible. (See this embarrassingly candid tirade against Piers Morgan by his wife: http://www.smh.com.au/opinion/life-in-a-goldfish-bowl–im-tired-of-my-husbands-tweet-nothings-20130130-2dl3t.html)

Point is: These technologies are enabling much more sophisticated work patterns, just as innovation requires them and the social changes that are finally offering women other than token roles in executive leadership demand them. While most of them would deny it absolutely, the phalanx of traditionalists who dominate the corporate world remain the legatees of an approach to leadership and management which we might broadly characterize as Fordist and which (while it was brilliant and indeed innovative in its day) is an increasingly deadly drag on efficiency and effectiveness in the emerging industries and society of C21.

I have written before of the competitive advantage being squandered by company after company as they ignore women applicants (and social media) with drunken abandon. I’ve argued it has been a tactical blunder to frame this question as one of equity (rather than advantage), which is one reason I am no enthusiast for quota solutions (though some other interventions such as requiring more board turnover work to everyone’s advantage).  https://futureofbiz.org/2012/07/07/the-two-most-stunning-facts-about-american-business/

Point here is: Time and communications management, together with the project-focused approach that fits innovative companies and products and other natural shifts, are slowly moving us in a direction better suited to women, innovation, and also (once they start to get it) men.

Jody Greenstone Miller:

http://online.wsj.com/article/SB10001424127887324678604578342641640982224.html?mod=wsj_share_tweet

Mary Louise Kelly: http://www.thedailybeast.com/newsweek/2013/03/11/when-the-sheryl-sandberg-approach-fails.html

The MOOC Scoop: Innovation and the Naive

MOOCs, Innovation, and the Naïve

A thoughtful piece by Clayton Christenson and Michael Horn was challenged this morning on Twitter by John Hagel @jhagel: “Sorry, Clay, we’re thinking much too narrowly abt MOOCs as disruptive force – is it really just-in-time mini-courses?” That may not be a fair way to characterize their position (see the link below). But it surely notes the wide-scale naivety of most of the movers in the MOOC game. This material is fissile. Read to blow in a global chain-reaction.

[My earlier discussion:https://futureofbiz.org/2012/12/20/yes-we-really-do-need-mooc-state-level-and-global/ ]

Memorial Hall de Harvard

 

It has long been clear that online education would become transformative. It has just taken longer than anyone might reasonably have expected. There are many reasons, ranging from broadband speeds to the clannishness of the academy and its accreditation systems to the rather simple fact that thinking analogically (out of the box, for those who prefer to speak in cliches) is hard. Smart people find it especially challenging. Their smartness equips them quite brilliantly to avoid the need for it. You will see this principle in action (it needs a name) everywhere from the Fortune 500 C Suites where no-one needs to take social media seriously (or, for that matter, women execs) to Washington, DC, where most of the time some of the shrewdest of men (and some women) are looking in their rear-view mirror.

Back to MOOCs. There has been “distance education” for over 100 years (begun back in the heyday of the USPS), and even now mainstream higher ed sees that as the template for what the internet can deliver. Along the way there have been wondrous and complex efforts to duplicate the environment of the classroom online – complete with cameras in a real room and all the accoutrements of a campus at a distance. 

Finally, the efforts of one or two major schools and a handful of renegade faculty have led to the offering of “massive” courses (yes, gaming is the model here along with the silly lingo) and the daring principle of “open” access (pioneered in the UK by the Open University, but anathema to the due-process calculus of American schools and their peer accreditors). A famous early experiment, when using rather primitive email-based methods an academic offered a course (was it in Byzantine history?) and recruited hundreds of applicants, led nowhere. Suddenly, catchup.

 

And as elite schools play around by offering a course here and there, and entrepreneurs join them – in search, as is proper in even the digital world, of a business model – we now confront a move by a whole tranche of midlevel colleges to use the MOOC technology to offer sampler courses in their traditional programs.  I could not avoid the broadest of smiles as I read the report. They seem genuinely to believe that an add-on course or two will help with recruitment. They seem to have absolutely no idea that they are playing not so much with fire as with a nuclear chain reaction. However exactly this comes about (I offer some suggestions below), the MOOC is set to devastate western higher education as we know it. Even in the UK a similar grassroots effort is now underway, with the British Library as a partner.

Here are some trajectories that, jointly or severally, are set to lay waste what for generations has been “higher education” in the United States and elsewhere.

·        I have argued elsewhere that the United States itself (perhaps through USAID) or one or more of our major foundations should very rapidly develop a global MOOC-based university offering full undergraduate and graduate degrees. My view is that such an initiative would offer the west a major strategic advantage vis-à-vis other contenders for global influence, and could initially take advantage of widespread knowledge of English (and, then, French, Spanish, Portuguese) in the developing world (Africa in particular). If this is done, there will immediately be blowback since the nature of the MOOC is that there is essentially no marginal cost for one more student, and the offering is accessible internet-wide. That is to say, these offerings would sweep the United States also.

·        A second salient into the future may emerge from initiatives taken by individual states or chambers of commerce or other entities with credibility and resources intent on improving the quality and flow of college-educated students and aware of the increasingly prohibitive cost, to states and individuals, of the standard approach. Let’s say state A takes an initiative and plows money into it while closing state university campuses to pay the bill. Again, the project will not be containable within the state. The key would be a first mover with the credibility to challenge the supremacy of the peer-accreditation system. I am actually a fan of that system (versus the European statist option), but it has institutionalized establishment control. We may expect other players to join the regional accreditors in standard-setting. Since the cost to the user will be zero, the control that accreditors have exercised through federal recognition of their decisions for student aid purposes will become moot.

The point is clear. Once a degree-granting MOOC is up and running, its impact will be viral, across the length and breadth of the internet. It will very rapidly destroy the economic model that sustains our current higher education system. Those colleges presently toying with offering sample courses in this subject and that had better look to their laurels. Many of them will not be around in 10 years’ time, and some I suspect in five. Some turkeys now veritably preparing for Christmas, while others believe it will never come.

I am not saying that this is all going to be to the good. But some facts seem clear and it helps us not at all to pretend otherwise:

  • MOOC economics – no marginal student cost – will lead to huge global institutions as well as niche efforts with base funding from foundations, governments, religious institutions, business leaders, in a vast free-for-all.
  • New, global accreditation mechanisms, probably competing with one another, will emerge.
  • There will be carnage among the current midstream state and private institutions without the branding and/or endowment to buck the supply and demand curves.
  • Huge new opportunities will be opened worldwide to hundreds of millions who currently are excluded; a dramatic driver of global innovation and development.
  • The plain initial focus on tech subjects and others readily susceptible of AI teaching and grading will give place to a wider curriculum as AIs rapidly improve their capacities.
  • The human/social dimension of these enterprises will mesh with exponential developments in social media.

Beyond the Buzz, Where Are MOOCs Really Going? | Wired Opinion | Wired.com.

Yes, we really do need MOOCs – state-level and global

When the venerable Economist magazine decides to take up a theme, you know it has arrived. Now MOOCs.

I shall come back to this, again and again. But for now, three things we need to note.

1. MOOC-based disruption is coming, whether we (or should I say the higher ed establishment, for-profit and mainstream) like it for not. By and large, “we” do not, and we have made that plain by covering our heads with a blanket hoping it will go away. My estimate: within 10 years, 50% disruption of higher ed in the west. Akin to the impact of digital disruption on publishing in the past ten years.

2. The curious way in which initial efforts have been rolling out – from Stanford and MIT, for example, directly and indirectly – is an important talking point. Institutions with little fear of oblivion dare to experiment, if slowly. Institutions facing the firing squad – like the mid-level state universities and generic liberal arts colleges – are busy focusing on faculty meetings and tenure and the chatter of a world about to be hit by a stray asteroid.

3. Two terrific opportunities to be seized.

(a) Innovative states can immediately (as in, within 12 months) develop MOOC/Khan academy models to overlay and supplant the existing systems.

(b) The United States, through USAID or another agency, can develop a global (initially English-language) university offering full undergraduate programs free of charge and without prerequisites. The former has a chance of saving American education, and thereby the American future.  The latter of vastly extending our influence, especially and initially in Africa where English is widely accessible. But moves into a range of languages will soon be AI-based. This will finally be more significant for U.S. global influence in C21 than another dozen carrier groups. I do not exaggerate.

So, let’s get moving in 2013.

Free education: Learning new lessons | The Economist.