Apple’s Fair Labor decision: inspections to begin

Apple’s decision to sign on to Fair Labor is potentially of enormous significance both for the U.S. tech sector – it is hard to see anyone not following suit – and for the Chinese labor force. Having established a lean, highly responsive, and quality-assured supply chain, now is indeed the time to address fundamental issues of social responsibility – which will otherwise return to haunt the company, not least given the demographics of its users.

I discuss this at more length in my latest column for the U.S. Chamber BCLC website.

 

 

Apple admits it has a human rights problem – Asia – World – The Independent.

Sustainability? Ask the CFO, says KPMG

https://www.kpmg.com/Global/en/IssuesAndInsights/ArticlesPublications/Documents/consumer-company-cfo-priorities.pdf

 

It’s all very well for CSR people to jump up and down and tell every stakeholder in sight that sustainability efforts will help all round. But it’s quite another thing if the CFO thinks that way too.

In this striking report based on interviews with hundreds of CFOs of global companies it’s very clear that sustainability issues are seen as key to building long-term value. A valuable read. And another straw in the wind in the direction of the Porter Thesis.

CFO India

Image via Wikipedia

Google Offers To Pay People!

Google Offers To Pay People To Have Their Web Use Tracked Minutely | TechCrunch.

This is fascinating. I have been saying for a long time – mainly on Twitter, where no-one has picked it up – that it amazes me that neither Google nor Facebook nor another of the tracker/analytics brands has troubled to offer us an option in which we pay for the service with cash rather than the myriad secrets of our lives. This has always seemed to me so obvious, and I assume is not technically problematic: I pay $10/month and said service remembers absolutely nothing of what I am up to (well, nothing more than the law requires, which info is not reviewed or used and is then humanely destroyed at the earliest opportunity).

Some of us think that this is where the future lies – that is, a range of options in which privacy/data are traded for search and social and other online services. Knowing Facebook, they would find dozens of complex options between “everything” and “nothing,” in an interface with their famous privacy policy statement.

So: here is have Google working on the other end of the privacy equation – and offering financial incentives to people who may choose to offer up even more of their data (per impossibile, I hear you saying). I wonder whether this shift is going to prove a tipping point into a more rational, economic view of privacy and consumers and service provision.

What do others think?

Facebook meets European Privacy

Mark Zuckerberg, founder and CEO of Facebook

Image via Wikipedia

Austrian Law Student Faces Down Facebook – NYTimes.com.

There are so many issues raised at the interface of Europe, the United States, the Facebook IPO, privacy in general, the future of the internet, the cloud, the internet of things . . . goodness, on and on it goes; the complex and fast-evolving nerve-system of 21st century knowledge engines as they interconnect people and institutions and ideas and the rest of the personal and  social order. It’s not easy to speak about any without speaking of all. Perhaps we should invent the hyperlink so we can do both.

But as this story shows, some facts are plain. Europe’s forward position on privacy is leading the global policy discussion willy-nilly – that is, the lack of an integrated global conversation that can shape policy has left the field open to the most conservative major player, which happens to be based in Brussels. At the same time, as the story demonstrates, Facebook’s decision to plonk down its European HQ in Ireland (I assume for tax reasons) leaves the Irish Data Protection office with something close to veto power. The Austrian law student, whom Facebook’s European policy head is quoted as saying very nice things about, is pressing his case and reckons that even the Irish response is far from adequate.

Lessons? Well, we sure need a more adequate global discussion. We need privacy issues to be viewed by the major corporate players as keys to profitably business models and not as a nuisance. We need the idea that they seem to assume – that mi casa es su casa; once we hand over the data it’s theirs for ever – to be replaced with a far more  (cliche alert) granular approach. It’s coming, but much too slowly. And I still don’t understand (help me please, Facebook and Google) why we don’t have a fee-for-service alternative in which no data gets kept or tracked at all. Since (per the Facebook filing) each user is worth remarkably little in in dollar terms, this would seem a no- brainer.

Meanwhile we note that Facebook now enables us to see all the data they have on us (in Europe they are required to put it on a hard disk in the mail), which is something.

And an Austrian law student is using Facebook’s Irish corporate registration to leverage the conversation. But hey, century 21 is all about asymmetry, no?

On Risk and the Costa Concordia

Mulling, here, on risk and the complexity and pace of change . . . and while a fuller piece takes shape, here’s a quick look at a very traditional disaster. The tragicomic story of the Costa Concordia.

At 110,000 tonnes one of the largest ships ever built, she’s lying on her side off an Italian island as divers risk their lives retrieving the bodies of vacationers who died in abject terror as their captain – to judge by reports – behaved like a character in Monty Python.

But what shall we question? The tomfoolery of a cruise-past to impress friends ashore and imperil the entire enterprise? The equal idiocy of the company’s writing immediately to all 3,200 survivors, each suffering some degree of post-traumatic stress, to offer them 30% off their next trip?

Or the maritime regime that permits these vast craft to be built to standards that leave them, quite literally, as susceptible as Henry VIII’s Mary Rose when water gets inside their hulls – in an age of nanomaterials and, well, buoyancy bags? And which fails to require the kind of guidance system that would make being holed by rocks effectively impossible, whatever the crew may have in mind – which could presumably be powered by an app on the first mate’s iPhone. Good heavens, Google is driving cars round the western states with no driver. We can’t interface maritime charts, GPS, and the engine room?

Intestinal Fortitude, please! Reporters without Borders to Twitter with Borders

Letter to Twitter Executive Chairman Jack Dorsey urging him not to cooperate with censors – Reporters Without Borders.

Well, here you have it: a full court press, as it were, on behalf not of twitterati but those who have been there, done that, and are doing it – and representing their colleagues unable to do it.

At one level, I am straddling this discussion. I certainly see how Twitter needs to protect its local staff and traveling execs from nations free and less so with local laws. And the public procedure outlined is estimable; the country-specific technology a smart way to limit censorship. So, if Twitter wants an office in Paris and the French ban Nazi chat (and, soon, Armenian genocide denial), there’s an issue. I would be mightily happier if it were being addressed after @Jack got arrested at CDG. The problem with introducing a general rule ahead of time is, as a general rule, twofold. First, general rules to apply to France and Bahrain and North Korea and the PRC need to recognize huge distinctions. Second, the political world is a world of politics, in which statements – even neat and tidy ones drafted at the urging of a general counsel (as I suspect this was) – have significance that has little connection with the intent or narrow purposes of those who issue them.

So: how does this statement sound, say, in Bahrain, where a slow-burning but sometimes very violent version of the Arab spring is in process? Both to bloggers and tweeters trying to get out the message, and to authorities being paid to stop them? Or Egypt, of course, where there both has and hasn’t been a revolution.

Point is that in the dynamic world of speech yearning to breathe free an essentially bureaucratic, anticipatory announcement that will save Jack at CDG if the French Nazis begin to let loose on his service has already depressed and made anxious many thousands of brave freedom fighters, emboldened authorities in places he will never go anyway, and set a terrible example as other speech services feel free to follow suit.

The plain answer is for U.S. speech companies (that’s the category we should be using here, forget social media and microblogging and the rest; this is about speech) – U.S. speech companies need to adopt four principles.

1. The gold standard is U.S.speech norms.

2. Only in specific and dire situations will they operate as censors. These situations are dynamic. Google’s concessions in China and then move to Hong Kong illustrate this well.

3. They need to work together. There is already a network in place focused precisely on this issue, or there was, but plainly it has failed. We need co-operation at the top level round a table with free speech advocates like the ACLU and Reporters without Borders and the chief executives of our major speech companies and, say, a leading senator from both sides of the aisle. They should set the tone.

4. We need above all some intestinal fortitude. Perhaps speech network staff will go to jail from time to time as the dynamic of freedom works its way out, and western governments and publics will weigh in in their defense. Tolerances need to be probed and tested. And leadership needs not to come from the general counsel’s office.

That Twitter Announcement

The tweetstream has been flowing today with quite  a variety of responses to the announcement on Twitter’s blog that they now have the capacity to take down tweets within individual countries while leaving them accessible to everyone else. That seems to be the key statement.

Some have welcomed this is a reasonable response to legal strictures (they give the fact that several European nations prohibit pro-Nazi sympathies in law as a relatively benign example) that limits the censorship damage while respecting national rules. Others have seen it as the development of a dictator-friendly app which opens the door to lock-downs when governments dislike protester use of the medium. Quite apart from Arab and other anti-freedom governments, the London riots provoked a big outcry against social media use with demands that Twitter be shut down or censored.

An emerging issue is that with Twitter’s success, staff are being located in various parts of the world. So governments have leverage they did not have before.

Quick responses, assuming I have understood what’s afoot:

1. The rollout was incompetent, especially if the Twitter spin (extreme cases, one by one, after the event – no machine exclusion of keywords, for example) is honest. Both in respect of concerns tweeps have ventilated, but to my mind much more important the signal being sent to governments.

2. We may not doubt that it has already been seen as a come-on in the chancellories of repressive regimes everywhere and also of rather freer but touchy jurisdictions like the UK. Overweening “superinjunctions” issued by the UK High Court to protect celebrity anonymity have been outed on Twitter. Perhaps no more.

3. Twitter’s insistence that their country kill switch is, as it were, a sniper’s rifle, needs to be put to the test. if the High Command is to retain our confidence. Here’s my proposal: Let them issue a fuller, more formal statement with examples, and let them appoint an independent panel who will take responsibility for approving the sniper’s targets in line with those principles.

4. I suspect this country-specific technology will weaken Twitter’s claim to be offering a conduit to the opinions, good and and bad, of tweeps, and move it further toward taking a curation role in the dissemination process. This will weaken its defenses in law as well as public perception. Indeed, perhaps it already has.

 

Do we agree?

 

 

 

 

http://t.co/OnhmJwHB

Sober somber post-SOPA: Six lessons

In the explosion of comment, one or two from me. C-PET is hosting a telecon in a couple of weeks with various views around the table; who knows what stage the debate will be at by then. (Email emily.stubbs at c-pet.org for info.)

1. It’s hard not to reflect that we have just seen a vast new economy flashmob take down old economy lobbyists and a business-as-usual Congress with a nuclear detonation that has not before been heard. Hard not to because there is a tad of truth in both these aspects. But there is a lot more going on here. For one thing, new economy lobbyists (and donors) have been at it. The White House intervention came (ahem) when it was already clear how the wind was blowing.

2. Of course it isn’t over. What have been seen as the more pernicious threats to the internet will now not end up in legislation; but SOPA opponents are right to be on their guard, and its supporters have not struck their tends and departed.

3. The issues remain, with vast concerns (which most though not quite all participants in this discussion share) that IP is being vastly abused, mainly outside of the United States, thanks largely to an invention birthed and controlled in the United States.

4. One plain lesson is: Washington had sure better improve its capacity to engage in foresight and deliberation on emerging issues driven by technology. This is not the last of them! Indeed, we have barely begun.

5. Another lesson is, properly, to recognize the potential of this novel and near-universal medium to mobilize support, and – not least – defend its own territory. Hence my flashmob language. Instant, widescale, mobilization. When Google and Facebook and Wikipedia and Craigslist decide to campaign, and when that campaign is driven by as well as to hundreds of millions of their users, a fresh political force is being generated. In some ways it could be seen as part and parcel of the “exopolitics” (my term for it) which has birthed the Tea Party and Occupy Wall Street and No Labels and many other aspects of a growing across-the-spectrum engagement in politics powered by disinterest in politics rather than fascination with it.

6. Specifically, in defense of internet freedom we now know, and I hope Washington has got the point, that a new and potent force is out there, a crowd-sourced highly-informed mob who when mobilized can generate millions of calls and faxes and emails and twist every arm in Capitol Hill. “Leave our internet alone” may or may not be a rational response, but it is deep-rooted and has been energized by the kind of passion that drives people into public demonstrations. It will not go away. Social media is not just about projecting party and candidates’ images and messages; it has a life altogether of its own. Internet policymakers now know they have to work with or around what we might call the Internet Party (IP!). A slumbering giant is awakening, and I have reason to believe will have more and more impact on the options facing policymakers. (Next stage: the mob goes global.)

Post-SOPA: the path forward for addressing piracy.

http://www.nytimes.com/2012/01/19/technology/web-protests-piracy-bill-and-2-key-senators-change-course.html?_r=1&hp

Is email going out with 2011? Craig Newmark thinks so

Part of the perennial problem with our assessing both individual digital tools like email and the huge digital brands that have rapidly developed is our being schooled in a way of thinking in which Situation A is replaced, traumatically but clearly, by Situation B. The idea that Situation B is one in which there is no Situation B, but in which rapid evolutionary developments spin off every which way, constantly coalescing and then shape-shifting, is beyond the ken of mere mortals except when we are in the zone to have that particular convo. Am I not right?

Seems to me that is what Brits, of whom I used to be one, call a statement of the bleedin’ obvious – or, to be more elegant, it is close to being self-evident. Yet ignoring it has led to everything from ridiculous IPO over-valuations to cringingly embarrassing repudiations of Twitter by media executives to the depressing fact that political leaders see the future entirely in terms of the past.

So, to email: no question, the idea that we type our letters and send them electronically instead of by fax (some of us are old enough to remember how hot that was!) or postal service is starting to wither. Not because there is another way to send mail than the e-way, but because letters are now being innovated. That’s what’s really interesting here, and I am not sure if I have seen anyone point it is out in quite these terms. Fax and then email became successive vehicles for the old-style business letter (and its personal equivalents, though never so comfortably in that department). Now the “letter” and the office memo and the phone call – the three-legged stool of business communication – are slipping and sliding around into our new forms from texts to Facebook to Twitter (I’m waiting for DM to to get more functional, in which case it could go BIG) and the gazillion other options. We have begun to re-think the need for one-size-fits-all set-piece documents (that is, “letters”); and the innovation of the letter is what we are now discussing.

Email, seen as a cheap and easy fax machine, is a transitional form. Into what? There will not be any one standard successor. Since even the most informal communications tend to be recorded, for better and often for worse, a text or DM will serve as well once we are prepared to recognize that.

Craig is certainly right that there will be no “new” Facebook. My sense is that Facebook (and probably Google) will soon be seen as the last of the behemoth brands in areas that are rapidly becoming utilities and in which interoperability and generic alternatives will very soon destroy the possibility of economic profit (sorry, IPOland). We shall have a thousand ways into “the social network,” paths will all cross, and in ways we have yet to get our heads around communication will actually get simpler and ever more intuitive. This will happen in a lot less than than many expect.

Is email going out with 2011? | craigconnects.

Murdoch 2

The curious case of the faux Wendi Deng will not soon be forgotten, though its explanation would seem to lie in ad hoc decision-making in generally well-ordered corporations (News International and of course Twitter) during a holiday weekend. Plus of course a smart fraudster, male it now seems, whose restraint led to a strange verisimilitude when after the unasked-for “verified” check appeared seems to have been a little spooked. A more malign or merely comedic individual would have made a lot of hay while that sun shone.

But back to point: Murdoch‘s engagement in this most open of social media, firing bursts of opiniated table talk out to the world, is almost too good to be true – though in this case, it is true. It may well not last, as the PR handlers break the door down and pull him away from his keyboard. And as the venom of many nasty people is spat back at him. Yet I hope he stays the course, and engages with the more sane among his followers. To he benefit of a powerful man who rarely sees and hears real people, and the rest of us vice versa.